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Refugee Operations Manager

Refugee Operations Manager

Functional Job Description:
Under the general direction of the Program Manager and Deputy Program Manager, works closely with US Department of State (DOS): Bureau of Population, Refugees and Migration (PRM) to support the overall mission for overseas and domestic components of the US Refugee Admissions Program (USRAP). Ensures that the RPC and RSC SOPs are aligned with DOS policy and business rules.

  • Supervises Refugee Operations which is comprised of overseas case processing, including special immigrant visa processing and clearance checks, and domestic case processing. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations.
  • Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries and help desk procedures.
  • Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of work in progress, and problems encountered. Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.
  • Coordinates Refugee Operations activities with Production Support, User Acceptance Testing, systems design and prototype reviews to provide the user perspective in WRAPS system development and troubleshooting defects.
  • Monitors and analyzes costs and prepares budget. Prepares reports and records on department activities for management. Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.
  • Establishes standards for functions that are in accord with the contractor's quality control and configuration management programs, ensures that they are understood and evaluates employee performance. Reviews or spot checks the work of employees and is available to provide advice and assistance as needed. May initiate or authorize employee hire, promotion, discharge, or transfer.

Clearance:  Top Secret//SCI

Education and Related Experience

  • A Bachelor's degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience.
  • Minimum of (5) years of progressive management experience
  • At least five years of hands-on experience in work similar to that being supervised
  • Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use
  • Excellent verbal and written communication skills

Our Company Overview:

Business Computers Management Consulting Group, LLC (BCMC) is an 8(a) Small Disadvantaged Business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2008 certified and registered promising highest quality to all of our clients.

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